You are eligible for a full refund if:
1. You do not have a 14 day novice license.
2. One (1) or more of the following conditions are met.

Conditions
You are not satisfied with the software, you are using our service for the first time and it has been less than 14 days since your purchase.
The software is not working correctly for you and it has been less than 14 days since your purchase.
Your subscription was automatically renewed and it has been less than 24 hours since the payment went through.
You have some other reason that makes you think you are eligible for a refund. In this case please contact us.

Frequent abuse of our refund policy will result in your account being banned (frequent refunding and re-purchasing).
If you think you are eligible for a refund, please contact us at https://nerusdev.com/join-us

Note: Cryptocurrency (Albeit Bitcoin, Ethereum, XMR, etc.) & Wise (Formerly known as TransferWise) payments are not refundable